What was the challenge?

Metaflex is also an innovative company. Metaflex doors can be airtight, smoke-resistant, water-resistant, fire-resistant or radiation-resistant, but also gas-tight, noise-reducing or resistant to low temperatures. The requirements associated with these special functions are becoming increasingly demanding, and the company must keep up with that. In that light, we don't need to explain that managing product and organizational quality is a challenge in itself. A good quality management system like that of ISO2HANDLE helps tremendously in this regard.

When Jos Ariens became responsible for Quality, Health, Safety and Environment (QHSE), he had a clear vision: quality management okay, but new style. The quality manager does not sit on an island and is not busy managing his self-made manual. There is no Quality department, because everyone in the organization is responsible for quality. The goal, according to Jos, was to make quality a living subject that everyone is actively working on every day.

The existing structure consisted of a quality manual in a SharePoint-like environment, which was very difficult to change and for hefty consulting fees. That environment was also not optimal from an information security point of view. After an extensive orientation and several demos, ISO2HANDLE emerged as the new facilitator for quality and risk management.

Why choose ISO2HANDLE?

A key point was the flexibility of ISO2HANDLE's software. "You can set up the system to work exactly as it is best for your company. You don't have to hire consultants for adjustments, because after attending user training you can just do that yourself. The system excels in ease of use. Want to create a form? Then just drag and drop all the separate elements into each other and your form is ready. You can also set up these forms very cleverly, so that they retrieve information from other sources, trigger workflows and set tasks automatically. Really super effective and easy to use! What also played a role in choosing ISO2HANDLE was the affordability of the platform," said Jos.

Did you have help getting started?

Jos says he took the usage training of three extensive online sessions. With that training, you have a pretty good grasp of the functions of the software. But still, sometimes you run into something. According to Jos, ISO2HANDLE is very accessible and helpful in those situations.

What has resulted from choosing ISO2HANDLE so far?

Jos explains that Metaflex is ISO9001 certified and has a well-functioning quality management system in place. The added value of ISO2HANDLE is that the efficiency of that system is increased by automating a number of aspects.

A good example is how Metaflex handles complaint management. For the registration of complaints, Jos has set up a smart module. The complaint is not handled centrally, but - enriched with a cause analysis - is passed back in the chain to the right owner. That works more efficiently and faster and it saves a lot of time.

Feedback from employees has been very enthusiastic. They understand the value of this practice and are actively using this notification.

That enthusiasm is an important first step towards a tool, which will ensure that quality at Metaflex becomes everyone's topic. Exactly as Jos envisioned.